Logo
  1. FAQ Le Temps des Cerises
  2. Order and Payment

Order and Payment

  • To which countries can I get delivery ?
  • I can’t place an order
  • How do I use my credit note ?
  • Are payments secured ?
  • When will my account be debited ?
  • Has my order been validated ?
  • How can I cancel my order or change the delivery address ?
  • My order is incomplete
  • The item I received is not conform or is defective
  • I received an item with an anti-theft device
  • How do I get my invoice?
  • How to benefit from the BLACK WEEK OUTLET offer -20% extra from the 2nd article or -30% from 3?

Don't you find what you are looking for ?

Send an email
The Cherry Team usually answers you during the day.

Or by telephone on : +33 4 86 06 36 11

To process your request efficiently, please get your order number ready.


Our customer service is available in English and in French from Monday to Friday, from 9 am to 12:30 pm and from 1:30 pm to 5:30 pm.


English (GB) Deutsch Français