Returns for refund are free of charge in metropolitan France and for the member countries of the European Union, excluding French overseas departments and territories, Denmark, Latvia and Sweden, and are carried out by means of a prepaid Colissimo voucher (including sales or discount items).
For returns outside the European Union, the return is at your expense.
You have 30 days to return your order from the delivery date.
For orders placed between 21st of November and 6th of December, the deadline is extended, you will have until 8th of January to return your items. 🎁🌲
For the return to be processed, you must make your return request online beforehand, and then include in your package the document you printed out in the course of this request.
If you want to change the size, you ask for a refund and reorder.
The refund is made with the initial payment method used:
- In the case of an order paid by gift carde or credit note, it will be refunded with a new credit.
- In the case of a payment by credit card, the refund will be made automatically to the bank account.
Reminder : items must be returned intact, without having been worn or washed, with their accessories and with labels attached. Covid-19 protective masks cannot be returned for health and safety reasons.